Small Business Phone Solutions Australia
Cloud-based small business phone systems revolutionise the way that businesses interact with each other and with their customers. The world comes together to do business in Australia, but your customers could be anywhere. With the reliable VoIP phone service from Forum Group, your phone calls can route even if the power is out, and your messages will still forward.
Strong communication underpins successful businesses. The way you communicate internally determines how successfully your teams can collaborate and deliver projects efficiently. And having strong customer communications improves your brand reputation and customer satisfaction.
Our business communications systems allow your staff to communicate more effectively with the latest technology that seamlessly integrates into your existing internal and external tools. Whether you’re operating with multiple locations, remote workers, or field sales teams, we can bring them together.
VoIP phone tools and unified communications such as live chat, video conferencing, and connected phone systems work to drive employee productivity and customer retention. We design a customised communications system that’s just right for you, and continuously improve it as we learn more about your business. Our plans are flexible, scalable, and backed by the most reliable communication technology brands.
We’ll help you embrace modern communication and bring your company and customers together.
It’s your team. Just communicating better with a Small Business Phone System.
Business VoIP Phone
Contact centre management
A communications solution for every situation Cloud Business Small Phone System
Desk VoIP Phone
The human voice has the remarkable ability to earn trust, convey empathy and build connections.
That’s why we’re so passionate about supporting your phone-based teams with the best quality IP desk phones.
Softphones combine the power of voice with the cleverness of software to help teams on the road and remote teams communicate and collaborate.
They work across any device and allow you to use your existing phone numbers, no matter where you are.
Get unified communications and the best of both worlds by combining the connectivity of desk phones with the flexibility of soft phones.
Custom build your ideal phone system and adapt and scale as your growing business needs change.
What is a Small Business Phone System? Australia
A business phone system is where multiple telephones are used by businesses in an interconnected way that allows for features like call handling and transferring, conference calling, call metering and accounting, private and shared voice message boxes, etc.
A business phone system can range from just a few telephones in a small business up to a complicated private branch exchange (PBX) system used by large businesses.
Small business phone systems can function over the Public Switched Telephone Network (PSTN) or over the Internet (Internet telephony or VoIP phone system).
A small business phone system can also be delivered as a hosted service (i.e. centrex), which can free companies from having to invest in costly equipment.
Simplify your communications with these key features Small Business Phone Systems Australia
Cloud phone systems create a single calling environment for your entire team, whether they’re working in the office, at home or on the road. Users can connect with customers or collaborate with colleagues on any device from almost anywhere in the world securely and reliably.
At Forum Group we help you design, deploy and maintain a Cloud Phone System that is customised for your requirements and full of smart features like auto attendants, call queues, voicemail to email, video conferencing and more. When your business changes, our cloud phone systems can change too - offering the flexibility and scalability to adapt to your needs.
A dedicated cloud phone system will help you:
- Outsource the stress and risk of managing a phone system hosted on a local server.
- Communicate more effectively with all your key stakeholders
- Future-proof your business and create a culture of digital enablement
Cloud communications offer unparalleled calling flexibility, giving you and your team the freedom to work productivity from anywhere.
Our cloud calling services are full of intuitive features that ensure work doesn’t have to stop. Your reps can take calls on any device, easily switch to a different device without hanging up and take their phone number wherever they go.
With smart redirects, integrated voice and video calling and advanced analytics, you’ll never miss an opportunity.
Here are some of the other incredible things you can do with cloud communications:
- Mix and match features as often as you like
- Make high-quality calls to anywhere, from anywhere
- Integrate with other systems such as email and CRM to automate call logging or easily collaborate.
Our digital communication tools are designed to help you broaden your suite of communication methods and deliver a better customer experience.
We make it easy for you to respond to your customers across multiple communication channels including calls, live chat and video conferencing; tools your internal teams can make use of too.
No matter your situation, we’ve got the time-saving tools to help, including:
- Voicemails delivered directly to your email inbox
- Screen sharing, meeting rooms and collaboration features
- Active directory and presence statuses that tell you who is online
Cloud communication solutions work best when they’re integrated with your other sales enablement and workplace productivity tools.
We help you connect your phone system to your existing software to create a single home of call management and communications. Your system will collate data across all integrated platforms and give you the insight you need to make smarter business decisions.
Our Cloud Phone System integrates with:
- CRMs so that you can automatically log calls against lead and customer records
- Calendars so that you can set an ‘away’ status when you have meetings or easily book video conferences
- Marketing automation tools so that you send call notes or follow up with leads via email
Improve the way your customer service teams operate with accurate, up-to-date call data from all your devices and users.
With a Forum Group communications solution you’ll have insight into the number of calls made, time spent on the phone and number of missed calls in a simple analytics platform. Report your numbers to key decision-makers and use real-time dashboards to encourage better performance.
Use our advanced analytics and reporting to:
- Drive performance and friendly competition in your customer-facing teams
- Identify examples of poor customer service and respond to them quickly
- Motivate underperforming staff and promote accountability
If you operate a contact centre, you need complete confidence that your team has the equipment and systems to deliver exceptional customer service.
We specialise in cloud-based contact centre management that helps you delight your customers with excellent availability, prompt service and easy follow up. Features such as auto attendants and triaging, call recordings and transcription, and advanced analytics, set your team up for success.
Using Forum Group will reduce your capital expenditure and operating expenses, and ensure that:
- Remote, mobile and home-based contact centre staff can access the solutions they need.
- Your customers can reach you on their preferred channel (live chat, voice, email and web)
- Your information remains protected and you stay compliant with all customer data regulations
Small Business Phones & Communications Tools With the Benefits Your Business Needs
Forum Group's, small business phone service in Australia gives you a much bigger range of included calling and productivity features. In most cases, the features you would get in a VoIP plan would need to be paid for separately if you had a traditional PSTN service. VoIP providers offer features such as call waiting, caller ID, do not disturb, E000, music on hold, virtual extensions, and voicemail as standard with a service subscription.
Service & Support
We offer local, personalised support from dedicated account managers and specialised service from some of Australia’s best technicians.
Our goal is to solve your issue in the very first phone call, and if we can’t, we follow up quickly or send someone out to your right away.
We regularly ask for your feedback on how we can improve and implement enhancements to our support programmes.
Traditional phone service, or PSTN, has been used by Australian businesses for many decades and many business owners are comfortable with their current provider and service. When VoIP first came out over a decade ago, there were a few reported problems with call quality and overall service reliability. However, advancements in technology have made these issues disappear. Business VoIP can give you the same sound quality than a traditional PSTN service, all at a lower price and with better features.
VoIP is just one of the many benefits of an integrated business phone system. Other benefits small businesses receive include:
- Lower service prices
- Excellent call quality
- Convenient remote access and mobility services
- Enterprise-level features
- Flexible services with room for future growth
How Who Cares? We Care! reduced their open support tickets by 80%
Before switching to Forum, WCWC’s outdated phone and Internet systems were causing system outages and data loss. Now they have full visibility over client communications and improved their customer resolution time by 90%.
“We have the utmost trust with Forum to manage our systems and security, which is our priority for the vulnerable clients we support.”
Tracy Forbes, General Manager
Being able to make high-quality voice calls at any time, from anywhere gives your business a competitive advantage. Small businesses require more than just a reliable dial tone. A small business phone system is just the start of what Forum Group offers. Forum Group has invested heavily in product development to bring you the newest technology in business reporting, customer service CRM, and UCaaS (Unified Communications as a Service).
Ditch your old phone lines and office phones and swap to a next-generation small business phone system.
What is a VoIP business phone system?
VoIP stands for Voice over Internet Protocol. VoIP phone service (sometimes referred to as broadband phone service or digital phone service) is a phone service that operates by using your high-speed Internet connection. There are two types of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone, an app on mobile devices, or a softphone client on a computer (via a headset with a microphone). As opposed to traditional landlines, VoIP uses your phone or computer to call the number via the Internet. The call is converted to data packets and sent over the Internet instead of through the copper wires that make up a standard PSTN network.
Business telephone systems can be referred to under many names - perhaps you are familiar with terms such as;
- PABX or PBX System
- Commander or Key System
- VoIP or Converged System
Whilst there are a number of different types of business phone systems, each with different features, options and technologies (these differences can be significant or very slight), they are all designed to offer your business with the necessary infrastructure top provide 3 basic services:
- Make calls to customers through the networks of carriers (such as Telstra and Optus)
- Direct and manage calls into and within your organisation as efficiently as possible
- Optimise internal communication
With a phone-based service, you use VoIP the same way you use a regular landline: by picking up the phone to answer it, or dialing a number to place a call. On a mobile device, you can use a VoIP-enabled app to connect. Select providers have their own mobile apps for ease of convenience. And with a computer-based service, you can use a softphone to make or answer the calls with a headset, complete with a microphone.
Most providers allow you to call any phone number in the world, whether that number be a local, long-distance, mobile, or international number. However, some computer-based providers may limit you to only other subscribers on that service (commonly known as “User to User”). For your convenience, we list only those providers who allow their customers to call numbers that can be accessed via the regular phone network. VoIP even allows you to talk to multiple users at once! A cool feature that most VoIP providers offer is “Conference Calling ” or “Three-way Calling.” For business VoIP systems, certain providers also offer Conference Bridges, which can allow for calls between more than three users. Plus, business VoIP phone systems offer other calling features like hunt groups, find me/follow me , and more to ensure that you are always connected.
The quality of VoIP voice has dramatically improved over the past few years. Currently, VoIP calls have voice quality that is at or above the quality of a landline phone.
Please note, though, that voice clarity can differ from provider to provider, and usually depends on the speed (and quality) of your broadband connection. If you want to find out whether or not your current broadband connection supports VoIP, test your connection via our speed test.
Before signing up, you may wish to consult other VoIP users by visiting our forums or checking user reviews for specific providers to see how they match up. Oftentimes, you can also sign up for trial periods through select VoIP providers in order to test out their service.
No, you do not need a computer for phone-based VoIP services. However, you do need an existing broadband Internet connection. You can also purchase a dedicated IP phone; but this is not necessary, as most providers offer a BYOD option. An ATA (sometimes provided free of charge through your VoIP provider) can be connected to your existing phone to a high-speed internet connection. With a computer, one can manage and use different features offered by the provider, but owning a computer is not required for VoIP service.
The Exclusive SME Survey on Digital Transformation
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