Job Opening Customer Service Consultant (North Sydney)
Calling out to all customer service heroes who thrive on delivering an exceptional experience every single time. This is an exciting opportunity to join an Aussie Tech company that is experiencing growth.
About Forum Group
Forum enables businesses to continually improve through technology. We work with businesses, across all industries, to refine their technology infrastructure. From printers and copiers, to workflow automation, integrated asset tracking, to communication tools and cloud software - we work with our customers to deliver what they need to be able to grow their business.
We have come a long way since our inception in 2011, and we are only getting better. We are disruptors, innovation is at the heart of who we are at Forum. While we are constantly working to improve our products and service for our customers, we pride ourselves on delivering this through our strongest asset – our people.
What we’re looking for
We’re looking for a team player who brings a positive approach to everything that they do. You’ll thrive on owning the customer experience and fulfilling their requirements. You’ll play an integral role in ensuring that we deliver an outstandingly positive customer experience, every single time. We have both a permanent full-time opportunity and a fixed term contract available until 30 June 2021.
What you'll be working on
A typical day could see you responding to customer queries, service call requests and consumables orders in a timely and professional matter.
Within the call centre environment, our Customer Service Consultants triage and action cases within Salesforce derived from phone calls, emails, Web to Case and internal sources. Primary support is provided to Forum Group’s managed print and drive products and services. Secondary support for our legacy products and services.
More About You
To be successful in the role, you will have:
- Ability to provide exceptional customer service
- Strong attention to detail
- Ability to solve complex issues
- Use of effective communication skills through various channels
- Superior case management skills
- Able to work autonomously and unsupervised
- Adhere to deadlines and service agreements
- Microsoft Office Suite & Salesforce proficiency
- Team player with a think-outside-the-box & pro-active approach to solving issues
- Able to distinguish task priorities
- Understanding of print and fleet telematics products and services
The Forum Family
There’s a reason people work at Forum. Rather than being a small fish in a big pond, everyone can see how their individual contribution makes a difference to the success of our business. That empowerment underpins our commitment to personal development, building strong relationships with our colleagues, taking pride in our work, and valuing our diverse experiences and backgrounds.