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General

 
 

Q. Who are Forum Group?

A. We are a passionate group of people that work with you to make your business better. We’re based in Australia and have offices in Sydney, Melbourne, Brisbane and Perth.

Q. What services does Forum offer?

A. We offer a range of services that help you save time and money, so you can focus on the things that matter. All our services aim at making your work smarter.

Our Print and Office solutions, set you up with the office technology you need to operate effectively, without the need for big upfront fees.

Our eForms, Delivery and Accounts Payable solutions automate your workflows and eliminate paper forms and manual data entry, making these essential tasks seamless.


Q. What do Forum’s services cost?

A. We tailor our solutions to your needs. Because of this, no two solutions are identical. This means our costs vary from service to service. For our Print and Office solutions, the number of devices and type of device will influence the cost to you. For our Accounts Payable, eForms and Delivery solutions, the level of complexity in the workflow solution will influence the cost.

 

 

 

Print

 

Q. Can we buy printers and hardware off Forum directly?

A. Yes, you can buy printers and parts off us directly.

For large multifunction devices, it’s best to contact us on 1300 854 856 and speak to our new business consultants who will arrange for someone to come out and see you.

For printers, toners and consumables plus an extensive range of office products at great prices, visit our online store Forum Direct.


Q. Is toner included in the cost or is it extra?

A. Under our managed print agreements, toner and ink is included in your agreement. If you are not on a managed print agreement, then toner can be purchased at Forum Direct.

Q. What is the warranty for printers?

A. Printers bought under our managed print agreements have guaranteed service, repair and replacement built into our service agreements. For printers purchased from Forum Direct, manufacturer warranty applies.

 

Q. How long does shipping and installation take?

A. When you enter into a managed print services agreement, delivery and installation of your devices form part of an agreed rollout plan to ensure that we have you up and running as soon as we can.

For online purchases via Forum Direct, we deliver fast. Usually within 2 business days of placing and order and often next day in metro areas,

 

 

Accounts Payable, eForms and Delivery

 
 

Q. How long does implementation take?

A. Implementation of Accounts Payable, eForms, and Delivery solutions will vary depending on the solution that is being tailored to your business. When you meet with our solutions experts, they will provide a timeframe for implementation.

 

 

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