Job Opening

Partner Support Coordinator (Sydney)

 
 

The challenge

Our channel network is growing at a rapid rate and we need a talented Partner Support Coordinator to provide our channel partners with the administrative support they need to achieve to deliver on their goals.

Given that this is a newly created role, you will have the opportunity to provide input into systems and processes we develop to provide excellence in customer service to our channel partners.

 
 

What we’re looking for

An excellent communicator who thrives on building relationships. Someone who will go the extra mile, thinks outside the box and is always focused on meeting the needs of our channel partners in order for them to be successful.

You will be part of a team that has delivered significant channel growth in the past 12 months, with plans to build the channel into a national regional network. Being part of a small team, you will have the opportunity to learn many aspects of the channel business, so your desire to learn and passion for personal development is essential.

 
 

What we’ll need you to do

  • Contribute to the orientation and on-boarding experience for new channel partners

  • Be the subject matter expert for the channel support portal and assist new and existing partners with support enquiries

  • Manage updates to the channel support portal

  • Process channel partner orders in accordance with agreed time frames

  • Monitor and report on partnership deliverables/revenue/forecast

  • Develop good working relationships and effective communication with channel partners

  • Assist with commercial and contractual support

 

What you’ll bring

  • Previous experience working with partnerships

  • Experience in project planning

  • Strong ability to manage own workload and competing priorities

  • Excellent verbal and written communication skills with high attention to detail

  • Ability to work under pressure within prescribed time frames

 
 

Interested in becoming the Partner Support Coordinator at Forum?

Send us your CV and cover letter to people@forumgroup.com.au.