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CASE STUDY Sheen Towing Service

Sheen Towing Service is a vehicle towing and salvage company based in Bayswater, Victoria.

THE CHALLENGE

In expanding the business’ presence across Melbourne, Sheen Towing Service needed to address several areas to successfully grow its operations.

It was critical for Sheen Towing Service to have maximum visibility of where its drivers were at all times when responding to job call outs. By integrating a solution that could help track its drivers’ whereabouts, Sheen Towing Service could examine how to improve its overall productivity and increase the quantity of jobs that it would be able to take on.

As Sheen Towing Service was looking to expand its operations, it required a system that could provide greater control to simultaneously manage multiple jobs in different locations.

THE SOLUTION

Forum Fleet installed the TomTom LINK 530 and TomTom PRO 7100 systems to provide greater visibility and ease of dispatching Sheen Towing Service vehicles to job sites.

The LINK 530 and PRO 7100 devices are user-friendly systems that help improve overall vehicle management by providing driver IDs and detailed tracking. This allows account managers within Sheen Towing Service to see where their vehicles are at all times.

TomTom Telematics also provides drivers with an accurate GPS system that helps them to navigate and reduce time spent in traffic delays.

Forum Fleet also provided Sheen Towing Service with a local account manager that is able to quickly solve any problems that arise, further minimising vehicle downtime.

THE CHALLENGE

In expanding the business’ presence across Melbourne, Sheen Towing Service needed to address several areas to successfully grow its operations.

It was critical for Sheen Towing Service to have maximum visibility of where its drivers were at all times when responding to job call outs. By integrating a solution that could help track its drivers’ whereabouts, Sheen Towing Service could examine how to improve its overall productivity and increase the quantity of jobs that it would be able to take on.

As Sheen Towing Service was looking to expand its operations, it required a system that could provide greater control to simultaneously manage multiple jobs in different locations.

"A user-friendly system for both drivers and account managers is absolutely worth its weight in gold. Forum has helped us to change the way we manage our fleet and made the entire process from booking a job to reporting its completion that much easier. The fact that we have full control over our fleet management system from anywhere in Australia is essential to growing our business. Because we’re not limited by distance or difficult software systems we can focus on maintaining our customer base instead of spending time on inefficient account administration."

Matthew Piotrowski, Manager, Sheen Towing Service

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