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Technology Marches On: Make Sure Your PBX Follows

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Everyday, technology advances. Unfortunately, not everything marches with it. More and more businesses are still stuck on outdated PBX, or Private Branch Exchange, phone systems. But searching for the right phone system to support your growing business needs can be challenging.

Like any other technology, phone systems are constantly being improved and becoming smarter. With so many new features, it’s difficult to keep up to date on what’s available and how to make use of them. We’ve put together a guide with the latest features your business needs to boost office productivity while stand apart from your competition.

 
 

Looking Out for Features: Basics to Keep in Mind

Regardless of the size of your business, ensure your search for a PBX has these basic features available:

Automated Attendant: Don't miss out on business with a cheerful voice to greet your customers and alert them that you'll be with them shortly.

Voicemail To Email: Never wait to check your voicemail in the office again, when you can just receive them as e-mails in file friendly audio format (WAV).

Mobile Twinning and Hot Desking: Link your office phone to a cell phone and receive calls anywhere without being tethered to your desk. Gain the freedom to move about as you please, without risking missing a call.

Call Parking and Holding: Have calls held on one phone and received on another. Never again have to worry about receiving a call at an inconvenient location and getting stuck there for the duration.

When choosing the features you need for your phone system, you should also consider hosted PBX or cloud PBX. While both solutions operate off-premise and connect through the Internet, hosted PBX is pay per seat - easy to scale up or down according to your business requirements.

Forum Group’s LivePBX: The Advanced Solution

Introducing Forum Group’s LivePBX, a hosted phone solution that delivers on all of the basic features plus a dozen of the latest, technologically-inclined capabilities. 

Imagine, for a moment, that you're out of the office for the day and you've just missed a very important call on your desk phone. If you don't have a way to follow up immediately, then you're almost guaranteed to lose that lead and any business that it might have brought with it.

But with the LivePBX system, received voicemails can be automatically sent to your email or phone. You can even set your call to simultaneously on your desk and mobile, or set an auto-forwarding rule to patch the call straight through to your mobile, no matter where you are.

Below, you'll find just some of the features that makes LivePBX stand out from any other system.

  • Call Centre Platform: For those clients that need a more powerful tool for advanced real time requirements in managing their call handling platforms. This service includes display boards and monitoring campaigns, and is better suited for clients requiring real time analysis and monitoring, along with reporting and management.

  • Service Level Agreements: The LivePBX - Base Platform - Express (2 Core/4GB RAM/50GB HDD) is hosted in our secure government-based tier 3 Data Centre, continually monitored within our advanced LiveOffice environment. Our onshore support team is available to assist with issues between 7AM and 7PM on weekdays. Alternatively, any issues encountered outside of these hours can be logged 24/7.

  • Call Reporting: A simple but powerful tool for business owners struggling with call handling. A Graphic User Interface is used to show missed or abandoned calls, and call handling times for office/app using staff.

  • Hosted or Cloud Unified Communications: eliminates disjointed, multi-vendor communications. Have all of your communications integrated into a single platform. 

  • CRM Integration: deliver a personalised customer experience by having customer information at your fingertips. Streamline call logging and reduce time spent on manual data entry.

  • Locally Hosted: With everything hosted and supported locally within Australia, help will be there when you need it. We have a 24/7 support line open for any problems that require immediate solutions.

  • Tailored Solutions: Any sort of problem or issue can be tackled by one of Forum's solutions experts. If it's not covered here, we can tailor a solution specifically for  your business.

  • Scalability: Whether it's adding multiple sites to your Hosted platform, adding handsets for a home office, soft phones for your field staff, or scaling from 2 users to 1,000 and beyond, you won't find anything lacking in our scaling capabilities.

  • Versatility: Our solutions integrate seamlessly with a wide range of soft phones, fixed IP phones, and even wireless devices such as Wi-Fi or DECT (cordless handsets).

  • Convenience: Moving your office to a new location can often be an inconvenient and costly exercise, especially if you want to retain your phone numbers. Forum offers the flexibility of retaining your existing business number for far less than our competitors: only $10, with no overcharging.

  • LivePBX SoftPhone: Softphones (software that allows you to use your smartphone, tablet, or computer as a phone to place, receive, and transfer calls over the internet) offer unprecedented amounts of flexibility and mobility to your sales and staff. It's a highly sought after feature for any company that involves large amounts of external staff, while still allowing you to present an advertised singular office number.

 
 
 

 
 

If you'd like to learn more about our phone solutions, simply fill in the form below and one of our experts will get in contact with you.

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