Unified communication solutions for modern Melbourne workplaces
Strong communication underpins successful businesses. The way you communicate internally determines how successfully your Melbourne teams can collaborate and deliver projects efficiently. And having strong customer communications improves your brand reputation and customer satisfaction.
Our business communications systems allow your staff to communicate more effectively with the latest technology that seamlessly integrates into your existing internal and external tools. Whether you’re operating with multiple locations, remote workers or field sales teams, we can bring them together.
Unified Communication tools such as live chat, video conferencing and connected phone systems work to drive employee productivity and customer retention. We design a customised communications system that’s just right for you, and continuously improve it as we learn more about your Melbourne business. Our plans are flexible, scalable and backed by the most reliable communication technology brands.
We’ll help you embrace modern communication and bring your company and customers together.
It’s your team. Just communicating better.
Business IP Phone System
Contact centre management
A communications solution for every situation
The human voice has the remarkable ability to earn trust, convey empathy and build connections.
That’s why we’re so passionate about supporting your Melbourne phone-based teams with the best quality IP desk phones.
Softphones combine the power of voice with the cleverness of software to help teams on the road and remote teams communicate and collaborate.
They work across any device and allow you to use your existing phone numbers, no matter where you are.
Get unified communications and the best of both worlds by combining the connectivity of desk phones with the flexibility of soft phones.
Custom build your ideal phone system and adapt and scale as your growing business needs change.
Simplify your Melbourne business communications with these key features
Cloud phone systems create a single calling environment for your entire team, whether they’re working in the office, at home or on the road. Users can connect with customers or collaborate with colleagues on any device from almost anywhere in the world securely and reliably.
At Forum Group we help you design, deploy and maintain a Cloud Phone System that is customised for your requirements and full of smart features like auto attendants, call queues, voicemail to email, video conferencing and more. When your business changes, our cloud phone systems can change too - offering the flexibility and scalability to adapt to your needs.
A dedicated cloud phone system will help you:
- Outsource the stress and risk of managing a phone system hosted on a local server.
- Communicate more effectively with all your key stakeholders
- Future-proof your business and create a culture of digital enablement
Cloud communications offer unparalleled calling flexibility, giving you and your team the freedom to work productivity from anywhere.
Our cloud calling services are full of intuitive features that ensure work doesn’t have to stop. Your reps can take calls on any device, easily switch to a different device without hanging up and take their phone number wherever they go.
With smart redirects, integrated voice and video calling and advanced analytics, you’ll never miss an opportunity.
Here are some of the other incredible things you can do with cloud communications:
- Mix and match features as often as you like
- Make high-quality calls to anywhere, from anywhere
- Integrate with other systems such as email and CRM to automate call logging or easily collaborate.
Our digital communication tools are designed to help you broaden your suite of communication methods and deliver a better customer experience.
We make it easy for you to respond to your customers across multiple communication channels including calls, live chat and video conferencing; tools your internal teams can make use of too.
No matter your situation, we’ve got the time-saving tools to help, including:
- Voicemails delivered directly to your email inbox
- Screen sharing, meeting rooms and collaboration features
- Active directory and presence statuses that tell you who is online
Cloud communication solutions work best when they’re integrated with your other sales enablement and workplace productivity tools.
We help you connect your phone system to your existing software to create a single home of call management and communications. Your system will collate data across all integrated platforms and give you the insight you need to make smarter business decisions.
Our Cloud Phone System integrates with:
- CRMs so that you can automatically log calls against lead and customer records
- Calendars so that you can set an ‘away’ status when you have meetings or easily book video conferences
- Marketing automation tools so that you send call notes or follow up with leads via email
Improve the way your customer service teams operate with accurate, up-to-date call data from all your devices and users.
With a Forum Group communications solution you’ll have insight into the number of calls made, time spent on the phone and number of missed calls in a simple analytics platform. Report your numbers to key decision-makers and use real-time dashboards to encourage better performance.
Use our advanced analytics and reporting to:
- Drive performance and friendly competition in your customer-facing teams
- Identify examples of poor customer service and respond to them quickly
- Motivate underperforming staff and promote accountability
If you operate a contact centre, you need complete confidence that your team has the equipment and systems to deliver exceptional customer service.
We specialise in cloud-based contact centre management that helps you delight your customers with excellent availability, prompt service and easy follow up. Features such as auto attendants and triaging, call recordings and transcription, and advanced analytics, set your team up for success.
Using Forum Group will reduce your capital expenditure and operating expenses, and ensure that:
- Remote, mobile and home-based contact centre staff can access the solutions they need.
- Your customers can reach you on their preferred channel (live chat, voice, email and web)
- Your information remains protected and you stay compliant with all customer data regulations
Unified communication tools with the benefits your businesses need
Melbourne Service & Support
We offer local, personalised support from dedicated Melbourne account managers and specialised service from some of Australia’s best technicians.
Our goal is to solve your issue in the very first phone call, and if we can’t, we follow up quickly or send someone out to your right away.
We regularly ask for your feedback on how we can improve and implement enhancements to our support programmes.
How Who Cares? We Care! reduced their open support tickets by 80%
Before switching to Forum, WCWC’s outdated phone and Internet systems were causing system outages and data loss. Now they have full visibility over client communications and improved their customer resolution time by 90%.
“We have the utmost trust with Forum to manage our systems and security, which is our priority for the vulnerable clients we support.”
Tracy Forbes, General Manager
The Exclusive SME Survey on Digital Transformation
We interviewed 500 SMEs to find out why creating a digital-first workplace is so important. Find out what they had to say and advice for getting started.